Refund, Return & Cancellation Policy
Last Updated: 01/06/2026
At Shree Radhe Food & Spices, we are committed to delivering premium-quality dehydrated vegetable powders, fruit powders, herbal powders, spices, and flakes. Customer satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition.
Please read our Refund, Return & Cancellation Policy carefully before placing an order.
1. Cancellation Policy
Before Dispatch
Orders can be cancelled free of charge before they are dispatched from our warehouse.
To cancel an order, please contact our customer support team immediately with your Order ID.
If the order has not yet been shipped, a full refund will be processed.
After Dispatch
Once an order has been shipped, it cannot be cancelled.
Customers may refuse delivery; however, shipping and handling charges may be deducted from the refundable amount, if applicable.
2. Return Policy
Due to the nature of food products, spices, dehydrated powders, and consumable goods, we generally do not accept returns once products have been delivered.
This policy helps us maintain food safety, hygiene, and quality standards.
Returns may only be accepted in the following cases:
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Product received in damaged condition
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Incorrect product delivered
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Missing product from the order
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Product packaging tampered before delivery
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Manufacturing defect or quality issue verified by our team
3. Reporting a Problem
If you experience any issue with your order, please notify us within 48 hours of delivery.
To help us investigate quickly, please share:
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Order Number
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Product Name
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Clear photographs of the product
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Images of the outer packaging
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Unboxing video (if available)
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Description of the issue
Claims submitted after 48 hours of delivery may not be eligible for review.
4. Missing Products
If any item is missing from your order, please notify us within 48 hours of delivery along with:
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Order Number
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Images of the received package
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Details of the missing item
After verification, we will either:
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Ship the missing product, or
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Issue an appropriate refund or store credit.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
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Notify us within 48 hours of delivery.
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Share supporting photographs and videos.
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Our quality team will review the case.
Upon approval, we may offer:
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Replacement Product
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Store Credit
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Partial Refund
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Full Refund
depending on the nature of the issue.
6. Refund Process
Once a refund request is approved:
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Refunds will be processed within 5–7 business days.
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Refunds will be credited to the original payment method used during purchase.
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Bank processing timelines may vary depending on the payment provider.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or other approved methods.
7. Non-Refundable Situations
Refunds or returns will not be applicable in the following situations:
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Change of mind after purchase
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Product taste preference issues
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Improper storage after delivery
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Customer provided incorrect address
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Delivery delays caused by courier partners or unforeseen events
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Products consumed, opened, or partially used
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Requests made after the reporting period
8. Bulk & Wholesale
All B2B, wholesale, distributor, and private-label orders are non-refundable once production or dispatch has commenced.
Any concerns regarding bulk orders must be reported within 48 hours of delivery and will be reviewed on a case-by-case basis.
9. Quality Commitment
At Shree Radhe Food & Spices, every product is manufactured and packed under strict quality standards.
Our products are carefully processed to preserve natural flavor, aroma, color, and nutritional value while maintaining the highest standards of food safety and hygiene.
10. Contact Information
Shree Radhe Food & Spices
📍 7-8, Bholanath Complex, Varachha Road, Kapodra, Surat – 395006, Gujarat, India
📞 +91 9321308747
Business Hours:
Monday – Saturday
9:00 AM to 6:00 PM
For any refund, return, cancellation, or product quality concerns, please contact our support team. We are committed to resolving genuine issues quickly and fairly.