Pure Green Chilli Powder

Last Updated: 01/06/2026

At Shree Radhe Food & Spices, we are committed to delivering fresh, high-quality dehydrated vegetable powders, fruit powders, herbal powders, spices, and flakes safely and efficiently to your doorstep.

Please read our Shipping & Delivery Policy carefully before placing your order.

1. Shipping Coverage

We currently deliver across India.

Delivery availability may vary depending on courier serviceability, government regulations, and regional restrictions.

For bulk inquiries, please contact our team before placing your order.

2. Order Processing

Once your order is successfully placed, our team begins processing it immediately.

Processing Time

• Standard Orders: 1–3 working days

• Bulk / Wholesale Orders: 3–7 working days

• Customised Packaging Orders: 5–10 working days

Orders are processed Monday to Saturday, excluding public holidays.

3. Shipping Timelines

Estimated delivery timelines are as follows:

Within Gujarat

• 1–3 Business Days

Across India

• 3–7 Business Days

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on:

• Delivery location

• Order weight

• Package dimensions

• Applicable promotional offers

Free Shipping

Free shipping may be offered during promotional campaigns, special offers, or on qualifying order values as displayed on the website.

5. Order Tracking

Once your order is dispatched, you will receive:

• Order confirmation email

• Shipping confirmation email

• Tracking number

• Courier partner details

Customers can track their shipment using the tracking link provided in the dispatch email.

6. Delivery Attempts

Our courier partners generally make up to three delivery attempts.

To avoid delivery issues, customers are requested to:

• Provide accurate shipping information

• Mention correct PIN code

• Share a valid mobile number

• Ensure someone is available to receive the package

If the package is returned due to incorrect address details or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

7. Delays Beyond Our Control

While we strive for timely deliveries, delays may occasionally occur due to:

• Weather conditions

• Transportation disruptions

• Natural calamities

• Government restrictions

• Strikes or logistical challenges

• Customs inspections for international shipments

Shree Radhe Food & Spices shall not be held responsible for delays caused by factors beyond our reasonable control.

8. Damaged or Incorrect Deliveries

If you receive:

• A damaged package

• A defective product

• An incorrect item

Please notify us within 48 hours of delivery by sharing:

• Order Number

• Product Images

• Package Images

• Description of the issue

Our support team will investigate and provide an appropriate resolution.

9. Delivered but Not Received

If the tracking status shows "Delivered" but the package has not been received:

• Inform us within 48 hours of delivery confirmation.

• We will coordinate with the courier partner for investigation.

• Resolution timelines may vary depending on courier verification processes.

10. Bulk & Wholesale Orders

For B2B, private labeling, export, distributor, and wholesale orders:

• Shipping timelines may vary depending on production schedules.

• Dispatch dates will be communicated separately by our sales team.

• Freight and logistics charges may be quoted separately.

11. Contact Information

For shipping-related queries, please contact:

Shree Radhe Food & Spices

📍 7-8, Bholanath Complex, Varachha Road, Kapodra, Surat – 395006, Gujarat, India

📞 +91 9321308747

📧 info@shreeradhefns.com

🌐 www.shreeradhefns.com

Business Hours:
Monday – Saturday
9:00 AM to 6:00 PM

We appreciate your trust in Shree Radhe Food & Spices and look forward to serving you with authentic, premium-quality food products delivered safely to your doorstep.

Last Updated: 01/06/2026

At Shree Radhe Food & Spices, we are committed to delivering premium-quality dehydrated vegetable powders, fruit powders, herbal powders, spices, and flakes. Customer satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition.

Please read our Refund, Return & Cancellation Policy carefully before placing an order.

1. Cancellation Policy

Before Dispatch

Orders can be cancelled free of charge before they are dispatched from our warehouse.

To cancel an order, please contact our customer support team immediately with your Order ID.

If the order has not yet been shipped, a full refund will be processed.

After Dispatch

Once an order has been shipped, it cannot be cancelled.

Customers may refuse delivery; however, shipping and handling charges may be deducted from the refundable amount, if applicable.

2. Return Policy

Due to the nature of food products, spices, dehydrated powders, and consumable goods, we generally do not accept returns once products have been delivered.

This policy helps us maintain food safety, hygiene, and quality standards.

Returns may only be accepted in the following cases:

• Product received in damaged condition

• Incorrect product delivered

• Missing product from the order

• Product packaging tampered before delivery

• Manufacturing defect or quality issue verified by our team

3. Reporting a Problem

If you experience any issue with your order, please notify us within 48 hours of delivery.

To help us investigate quickly, please share:

• Order Number

• Product Name

• Clear photographs of the product

• Images of the outer packaging

• Unboxing video (if available)

• Description of the issue

Claims submitted after 48 hours of delivery may not be eligible for review.

4. Missing Products

If any item is missing from your order, please notify us within 48 hours of delivery along with:

• Order Number

• Images of the received package

• Details of the missing item

After verification, we will either:

• Ship the missing product, or

• Issue an appropriate refund or store credit.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.

• Share supporting photographs and videos.

• Our quality team will review the case.

Upon approval, we may offer:

• Replacement Product

• Store Credit

• Partial Refund

• Full Refund

depending on the nature of the issue.

6. Refund Process

Once a refund request is approved:

• Refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method used during purchase.

• Bank processing timelines may vary depending on the payment provider.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or other approved methods.

7. Non-Refundable Situations

Refunds or returns will not be applicable in the following situations:

• Change of mind after purchase

• Product taste preference issues

• Improper storage after delivery

• Customer provided incorrect address

• Delivery delays caused by courier partners or unforeseen events

• Products consumed, opened, or partially used

• Requests made after the reporting period

8. Bulk & Wholesale

All B2B, wholesale, distributor, and private-label orders are non-refundable once production or dispatch has commenced.

Any concerns regarding bulk orders must be reported within 48 hours of delivery and will be reviewed on a case-by-case basis.

9. Quality Commitment

At Shree Radhe Food & Spices, every product is manufactured and packed under strict quality standards.

Our products are carefully processed to preserve natural flavor, aroma, color, and nutritional value while maintaining the highest standards of food safety and hygiene.

10. Contact Information

Shree Radhe Food & Spices

📍 7-8, Bholanath Complex, Varachha Road, Kapodra, Surat – 395006, Gujarat, India

📞 +91 9321308747

📧 info@shreeradhefns.com

🌐 www.shreeradhefns.com

Business Hours:
Monday – Saturday
9:00 AM to 6:00 PM

For any refund, return, cancellation, or product quality concerns, please contact our support team. We are committed to resolving genuine issues quickly and fairly.